CX file explorer Troubleshooting

Do you need help with CX File Explorer? Follow this simple troubleshooting guide to sort out common problems.

Access denied issue

Do you see an ‘Access Denied’ pop-up? Don’t worry! Make sure you're running the latest version of the app first. After that, here’s what you do next. Adjust your UFW (Uncomplicated Firewall) to let your Android app connect with your PC. Sign into your PC, go to the shared folder properties, and tick 'Allow others to create and delete files.' Under permissions, give ‘Others’ file access. If your app can spot the shared folder, you’re on track! Get started with transferring files. SSH could be your backup for file transfers if it's not working out. Remember that from Android 11, you might not get into the Android\data folder on your device without using ADB (Android Debug Bridge) on your computer.

Loading Error

Are you experiencing a loading error? Try giving the app a quick uninstall and reinstall to see if that helps.

SMB Not Working

First, check if you've allowed access to the shared folder. If you can't access your files with your SMB client, try using this code: 'guest ok = yes.' It’ll let guests have access to the shared folder. Here is how to set up your Samba username. [Sandisk] path=/media/me/Sandisk comment= usershare_acl=Everyone:F, guest_ok=n Now, if Cx File Explorer is not working with Samba, here is a quick fix: sudo mkdir /cloud sudo chmod user_name:user_name /cloud -R sudo smbpasswd -a user_name Then, add this code to ‘/etc/samba/smb.conf [cloud] path = /cloud writeable = yes browseable = yes create mask = 0777 directory mask = 0777 public = no Finally, restart with ‘sudo systemctl restart smbd.' Now, you should be able to access your Samba folder with Cx File Explorer without any issues.

External Codec Not Working

Having trouble with the external codec? Remember that CX File Explorer does not have its codecs; it depends on third-party ones. Follow these additional troubleshooting tips to make sure everything works perfectly. Check if you have got the latest version of the app from the Google Play Store. Remember to let the app have access to your files and folders. If you are struggling to connect with another device, ensure both are on the same network and have entered everything correctly.